Privacy Policy of Wasafi Bet Tanzania

1. Who We Are

WasafiBet Company Limited is the controller of your personal information. Licensed under Tanzania’s Gaming Act 2003, we are regulated by the Gaming Board of Tanzania. Our headquarters are located at Mikocheni Area 20, Kinondoni District, Dar es Salaam.

Contact Details:

• Helpline: 0659 070 960
• WhatsApp Chat: +255 741 583 123
• Facebook: WasafiBetOfficial
• X: @WasafiBet
• Instagram: @wasafibetofficial_

These channels are your gateway for inquiries about our privacy practices, data subjects’ rights, or general concerns.

2. What Data We Collect

We collect different data types based on how you engage with us:

• Personal Identification: Name, date of birth, national ID, address—to verify age (18+) and identity.
• Contact Info: Email, phone number—for registration, account updates, and support.
• Financial Data: Deposit and withdrawal history, bank account or mobile-money details, transaction records—to process payments and prevent fraud.
• Usage & Device Data: Login timestamps, IP address, device/browser type, app activity, crash reports—used primarily for analytics, improving user experience, and securing your account; per Google Play, location data (approximate) may also be collected for fraud prevention and compliance
• KYC / AML Info: Proof of ID or documents to comply with regulatory and anti-money laundering obligations .

3. How We Use Your Data

Your personal information is used for the following purposes:

1. Registration & Verification: We must verify your identity, age, and eligibility to hold an account.
2. Account Management: Enabling deposits, wagers, and withdrawals, and ensuring fair and secure functionality.
3. Communication: Sending you updates, account alerts, and responding to your queries.
4. Security & Fraud Prevention: Protecting against money laundering, underage gambling, and unauthorized access .
5. Analytics & Improvement: Understanding user behaviour to improve site features and app stability.
6. Legal Compliance: Retention of records in line with Tanzanian regulations, Financial Intelligence Unit guidelines, and under the Gaming Act.

4. Lawful Basis for Processing

Our processing of your data rests on three main legal pillars:

• Contractual Necessity: Necessary for delivery of our services—account creation, wagers, and payouts.
• Legal Compliance: Required by regulation (Gaming Board and anti-money laundering obligations) 
• Legitimate Interests: Maintaining security, improving services, and preventing fraud, balanced by your privacy rights.

5. Who Gets Your Data

WasafiBet values your privacy and limits data sharing strictly:

• Internal teams: Customer support, finance, and technical personnel who administer your experience.
• Payment Service Providers: Banks or mobile-money operators facilitating your deposits and withdrawals.
• Regulatory Authorities: Including the Gaming Board, Tanzanian law enforcement, or regulatory bodies in specific circumstances.
• Age and Identity Verifiers: Selected compliance partners, under strict contractual obligations.
• Business Transactions: In case of merger or asset sale, governed by strict confidentiality terms.

We never sell your data or share it with advertising networks or non-affiliated third parties without your clear consent.

6. Cookies & Tracking

To enhance user experience and perform analytics, WasafiBet uses:

• Essential Cookies: To keep you logged in and secure.
• Functional Cookies: To remember your preferences.
• Analytical Cookies: For aggregated usage data to improve our platform.

Cookie-based tracking is disclosed on our website, and you can always manage your preferences via your browser settings.

7. Protecting Your Data

We employ strong security measures:

• Encryption: SSL/TLS protects data in transit.
• Access Controls: Strict role-based access within WasafiBet.
• Monitoring: Continuous systems to detect and mitigate security threats.
• App Security: Crash logs, diagnostics, and location data are collected, but no personal data is shared without explicit user request; data deletion is supported 

8. How Long We Keep Your Data

Your data is retained only as long as legally required or necessary for business operations:

• Account Info: Retained throughout your account’s life and for a period of time afterward, as required by law.
• Financial Records: Kept for at least 5 years to fulfill tax and auditing obligations.
• Support Logs and Analytics: Stored for internal review and service improvement, then deleted on a routine schedule.

9. Your Rights and Choices

You can manage your personal data as follows:

• Access & Correction: Log into your WasafiBet account or contact support to view or update information.
• Deletion: Request erasure of personal data not legally required to be retained.
• Portability: Ask for a copy of your data in a machine-readable format.
• Opt-Out: Stop receiving marketing communications via email or SMS; you will still receive mandatory account notifications.
• Withdraw Consent: Where applicable, though essential data will remain processed where necessary for service delivery.

Requests can be made via our support channels or the helpline 0659 070 960.

10. Children’s Privacy

Per Tanzanian law, gambling is strictly for those aged 18 and above. We:

• Require age verification at registration and may request identity documents to confirm age.
• Immediately close accounts suspected to belong to minors and seize any winnings.
• Encourage users to report underage gambling at WasafiBet to our support team.

11. International Data Transfers

Some data may be processed or stored outside Tanzania. For example, compliance or analytics services may operate in other jurisdictions. We ensure transfers are compliant with Tanzanian data protection standards, using contractual safeguards.

12. Updates to This Policy

We may update our Privacy Policy to reflect regulatory changes or improvements. All updates will be posted on our website with a new version date. For significant changes, we will inform users directly via logging-in prompts or email.

13. Contact Us

Privacy is a priority at WasafiBet. For any questions or to exercise your privacy rights, you can reach us through any of the following:

• Helpline: 0659 070 960
• WhatsApp Chat: +255 741 583 123
• Email / Social channels: Reach out via Facebook, X, or Instagram, or use the contact form on our website.

Conclusion

WasafiBet Tanzania understands that trust begins with transparency. Our Privacy Policy ensures that your data is handled with care, secured with best practices, and used only for its intended purposes. Whether you’re placing a bet, withdrawing winnings, or reaching out via social media, rest assured that your personal information is protected, your privacy rights respected, and your experience smooth, secure, and compliant.

For the full policy and updates, visit our website or contact us any time at 0659 070 960. At WasafiBet, your privacy is more than words—it’s a promise.